Privacy Policy

plusph Casino ("plusph," "we," "us," or "our") is committed to protecting the privacy and personal data of every individual who accesses or uses our platform at plusph.xyz. This Privacy Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.

This Privacy Policy applies to all personal data collected, processed, stored, and used by plusph Casino in connection with the operation of our online gaming platform, including data collected through our website, mobile site, customer support channels, and any other touchpoints through which you interact with plusph.

By creating an account on plusph, accessing our platform, or otherwise providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

For the purposes of the Philippine Data Privacy Act of 2012, plusph Casino is the Personal Information Controller (PIC) in respect of all personal data collected and processed through the plusph platform.

As the Personal Information Controller, plusph is responsible for determining the purposes and means of processing your personal data. We have appointed a designated Data Protection Officer (DPO) who oversees our data protection compliance program and serves as the primary point of contact for all data privacy matters.

Contact details for our Data Protection Officer are provided in Section 16 of this Privacy Policy. You may contact our DPO at any time with questions, concerns, or requests relating to your personal data.

plusph Casino collects the following categories of personal data in connection with the operation of our platform and the provision of our Services:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming purposes (e.g., self-exclusion records) or as mandated by applicable law.

plusph Casino collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access and interact with the plusph platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment data from payment processors such as GCash and PayMaya.
• Publicly available sources: Information from public registries or databases where necessary for compliance or fraud prevention purposes.

Under the Philippine Data Privacy Act of 2012, plusph Casino processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary for the performance of our contract with you — specifically, to operate your account, process transactions, and deliver our gaming Services.
• Legal obligation: Processing is required to comply with applicable laws and regulations, including PAGCOR licensing requirements, anti-money laundering (AML) obligations under Republic Act No. 9160 (as amended), and the Data Privacy Act of 2012.
• Legitimate interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as sending you marketing communications or using non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

plusph Casino uses your personal data for the following purposes:

• To create, verify, and manage your plusph account, including identity verification (KYC) and age verification (21+ requirement).
• To process deposits and withdrawals through your chosen payment method (GCash, PayMaya, BPI, BDO, Metrobank, and other supported channels).
• To provide, maintain, and improve the plusph gaming platform and all associated Services.
• To detect, investigate, and prevent fraud, money laundering, and other illegal or prohibited activities on the platform.
• To comply with our legal and regulatory obligations, including reporting requirements under PAGCOR licensing conditions and AML legislation.
• To monitor gaming activity for responsible gaming purposes, including identifying players who may be at risk of problem gambling and applying appropriate interventions.
• To communicate with you regarding your account, transactions, promotions, and platform updates.
• To respond to your customer support inquiries and resolve disputes.
• To personalize your experience on the plusph platform, including game recommendations and promotional offers tailored to your preferences.
• To conduct analytics and research to improve our Services and understand how players use the platform.
• To enforce our Terms & Conditions and other platform policies.

plusph Casino does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• KYC and identity verification providers: Third-party service providers who assist us in verifying your identity and age in compliance with regulatory requirements.
• AML and fraud prevention services: Compliance technology providers who assist us in screening transactions and player activity for money laundering and fraud indicators.
• Game software providers: Licensed game developers and content providers whose games are available on the plusph platform, to the extent necessary for game delivery and technical support.
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where disclosure is required by law or regulatory obligation.
• Professional advisors: Legal counsel, auditors, and other professional advisors engaged by plusph, subject to professional confidentiality obligations.
• Business successors: In the event of a merger, acquisition, or sale of all or part of plusph's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

plusph Casino retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. The following retention periods apply:

• Account data and KYC documents: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR licensing requirements and AML obligations under Philippine law.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• Customer support communications: Retained for three (3) years from the date of the communication, or longer if the communication relates to an ongoing dispute or legal matter.
• Technical and usage data: Retained for up to two (2) years from collection, unless required for longer periods for security or fraud investigation purposes.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of the consent given.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures. Anonymized data that can no longer identify you may be retained indefinitely for analytical and statistical purposes.

plusph Casino takes the security of your personal data seriously. We implement a comprehensive set of technical and organizational security measures designed to protect your data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data transmitted between your device and the plusph platform is encrypted using industry-standard SSL/TLS protocols. Sensitive data at rest, including financial information and identity documents, is encrypted using AES-256 encryption.
• Access controls: Access to personal data is restricted to authorized plusph personnel and service providers on a strict need-to-know basis. All access is logged and monitored.
• Two-factor authentication (2FA): Available for all player accounts and mandatory for administrative access to systems containing personal data.
• Regular security audits: plusph conducts regular penetration testing, vulnerability assessments, and security audits of our platform and data systems.
• Incident response: We maintain a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.
• Staff training: All plusph personnel with access to personal data receive regular data protection and security training.

plusph Casino uses cookies and similar tracking technologies on our platform. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:

• Strictly necessary cookies: Essential for the operation of the plusph platform, including session management, login authentication, and security functions. These cookies cannot be disabled without affecting platform functionality.
• Performance and analytics cookies: Used to collect information about how players use the plusph platform, including which pages are visited most frequently and any error messages encountered. This data is used in aggregate form to improve platform performance.
• Functionality cookies: Used to remember your preferences and settings, such as your preferred language and display options, to provide a more personalized experience.
• Targeting and marketing cookies: Used to deliver promotional content relevant to your interests, based on your browsing activity on the plusph platform. These cookies are only placed with your consent.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the plusph platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by plusph Casino:

To exercise any of the above rights, please contact our Data Protection Officer using the details provided in Section 16. We will respond to all verified data subject requests within fifteen (15) business days of receipt. In complex cases, we may extend this period by a further fifteen (15) business days, with prior notice to you.

We may need to verify your identity before processing your request to ensure that personal data is not disclosed to unauthorized individuals.

The plusph Casino platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming law and PAGCOR regulations. We do not knowingly collect, process, or store personal data from individuals under the age of 21.

If we become aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the plusph platform, please contact us immediately using the details in Section 16.

plusph employs age verification procedures during account registration to prevent underage access to our platform. These procedures include collection of date of birth information and, where required, documentary verification of age through government-issued identification.

plusph Casino is operated primarily for players located in the Philippines, and our primary data processing activities take place within the Philippines. However, some of our third-party service providers — including game software providers, cloud infrastructure providers, and KYC verification services — may process personal data in jurisdictions outside the Philippines.

Where personal data is transferred outside the Philippines, plusph ensures that appropriate safeguards are in place to protect your data in accordance with the requirements of the Philippine Data Privacy Act of 2012. These safeguards may include:

• Standard contractual clauses approved by the National Privacy Commission.
• Transfers to jurisdictions that have been assessed as providing an adequate level of data protection.
• Binding corporate rules where transfers are made within a corporate group.

You may request further information about the safeguards applicable to international transfers of your personal data by contacting our Data Protection Officer.

The plusph Casino platform may contain links to third-party websites or services. This Privacy Policy applies solely to the plusph platform and does not extend to any third-party websites or services that may be accessible through links on our platform.

plusph has no control over the content, privacy practices, or data processing activities of third-party websites. We strongly encourage you to review the privacy policies of any third-party websites you visit. plusph accepts no responsibility or liability for the privacy practices of third-party websites.

plusph Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The following process applies to material amendments:

• Material changes to this Privacy Policy will be communicated to registered players via email to the address on file and/or via a prominent notice on the plusph platform.
• The updated Privacy Policy will be published on this page with a revised "Last Updated" date.
• Your continued use of the plusph platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
• If you do not agree with any amended Privacy Policy, you must cease using the platform and may request account closure in accordance with our Terms & Conditions.

We recommend that you review this Privacy Policy periodically to stay informed of how plusph protects your personal data. The current version is always available at plusph.xyz/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by plusph Casino, please contact our Data Protection Officer through the following channels:

• Email: [email protected] — please include "Data Privacy Request" in the subject line.
• Live Chat: Available 24/7 via the chat widget on the plusph platform.
• Response Time: We aim to acknowledge all data privacy inquiries within 2 business days and resolve them within 15 business days.
• Languages: English and Filipino.

If you are not satisfied with our response to your data privacy inquiry or complaint, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.